Local BrandIQ d/b/a ZeroFrontDesk | Effective Date: May 13, 2026
1. Introduction
Local BrandIQ LLC, doing business as ZeroFrontDesk (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites (zerofrontdesk.com and local-brandiq.com) or interact with our services.
2. Information We Collect
We may collect the following types of information:
Contact information: name, email address, phone number, and business name
Communication data: messages, inquiries, and form submissions
Usage data: IP address, browser type, pages visited, and time spent on our sites
SMS and call data: records of automated messages and calls initiated through our platform
3. How We Use Your Information
We use the information we collect to:
Respond to inquiries and provide customer support
Send appointment reminders, follow-up messages, and service notifications
Send marketing and promotional communications (with your consent)
Improve our website and services
Comply with legal obligations
4. SMS and Text Message Communications
By providing your mobile phone number and checking the consent box on our forms, you expressly consent to receive automated SMS text messages from Local BrandIQ d/b/a ZeroFrontDesk, including appointment reminders, lead follow-up, and marketing messages. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
5. SMS Opt-In Data — No Sharing Policy
Your phone number and SMS opt-in consent are never sold, rented, or shared with third parties for their own marketing purposes. Information collected through SMS opt-in forms is used solely to communicate with you about services you have requested from Local BrandIQ d/b/a ZeroFrontDesk. This policy is strictly enforced and applies to all forms of opt-in data collected through our websites and platforms.
6. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service providers who assist in operating our platform (including GoHighLevel CRM)
Communication providers (including Twilio for SMS and voice services)
Legal authorities when required by law
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications at any time
Opt out of SMS messages by replying STOP
9. Cookies and Tracking
Our websites use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. We may use tools such as Google Analytics to understand how visitors interact with our site. You may disable cookies in your browser settings, though some features of our site may not function properly as a result.
10. Data Security Practices
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
Local BrandIQ LLC d/b/a ZeroFrontDesk
Denver, Colorado
Email: tanya@localbrandiq.com
Website: https://zerofrontdesk.com